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The IRBIS brand banner showing the company's snow-leopard mascot over a 'Your Comfort Hunt Is Over' graphic for the San Jose, California home-services company
Business Growth

Never Trust the Sales Call: How IRBIS Stress-Tests Every AI Tool Before It Touches San Jose

Tim Alagushov founded IRBIS in San Jose in 2019 and built it into a 50-technician HVAC, plumbing, and electrical shop running one of the deepest AI stacks we've seen: Hatch on the phones, Rilla and Lace on conversations, Talent on Tap on hiring, Ply on inventory, and Claude across the office. But the thing worth stealing isn't a tool. It's the gauntlet every tool has to survive first. He treats a demo as a starting point, not a promise, and assigns an integration specialist to put the software through a month of real-world testing before he'll trust it.

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Robby Team·Jun 3, 2026·11 min read
An Air Repair Pros technician diagnosing a residential condenser with manifold gauges and electrical meters in North Texas
Business Growth

Five Vendors Later: How Air Repair Pros Found an AI CSR Its Callers Can't Tell From a Human

Kara Kohlschmidt joined her family's HVAC business in 2016 to find pens and paper on every desk. A decade later, Air Repair Pros runs 32 technicians across North Texas on ServiceTitan, a virtual AI CSR called Broccoli that callers can't tell from a human, Bluon's Master Mechanic for in-field diagnostics, and a Google Chat trick worth stealing. She tried five AI vendors before one finally worked — here's how she runs the back office.

May 19, 2026·11 min read
The full team at Advanced Air Conditioning + Heating standing in front of the company's branded blue van outside their Cedar Park, Texas shop
Business Growth

Ellie, Molly, Sally, Andy, and Rosie: How Advanced Air Conditioning + Heating Runs Its Austin Front Desk on AI

Bekka Martel co-owns Advanced Air Conditioning + Heating in Cedar Park, Texas with her husband Joe. Five named AI agents from UpSmith — Ellie, Molly, Sally, Andy, and Rosie — keep her maintenance calendar booked every month, including the shoulder seasons most HVAC shops can't fill. Here's the stack she runs, the trust map she's still trying to ship, and where she thinks the next opportunity is in HVAC AI.

May 12, 2026·11 min read
The full Blanton & Sons team gathered in front of the company's red barn shop in South Carolina
Business Growth

The Leaf Blower on the Roof: How Blanton & Sons Uses AI to Stay a Family Business

Blanton & Sons has been doing plumbing and HVAC since 1996. Adam Grubb went from plumber to general manager in two weeks and rebuilt the company's back office with AI — eliminating an entire coordinator role and using Claude to write his own pricing calculators. The point, he says, isn't to replace people. It's to free them up to be the kind of company where the founder climbs on your roof with a leaf blower.

May 5, 2026·11 min read
Glass Therapy Clarksville technician using a water-fed pole to clean upper-story windows on a residential property near Nashville, Tennessee
Business Growth

From a Dream to $650K: How Glass Therapy Clarksville Runs on AI

Dave Scribani had a dream about a window cleaning company, fired $100K of marketing clients the next morning, and built Glass Therapy Clarksville from $0 to $300K in year one. Here's the tech stack he uses, the automations Claude builds for him, and why he refuses to put AI on the phones.

May 4, 2026·11 min read
Golden Rule Cleaning service team at work — Springfield, Illinois
Business Growth

From 3-Day Payroll to 15 Minutes: How Golden Rule Cleaning Runs on AI

Sarah from Golden Rule Cleaning cut her payroll process from 3 days to minutes, eliminated in-person inspections, and built AI bots that manage her entire operation. Here's how she did it, and what she thinks home services will look like in 2 years.

Apr 8, 2026·10 min read
Technician using smartphone to check equipment diagnostics during HVAC service
HVAC Tips

Summer AC Prep: The Complete Guide for HVAC Technicians

Peak cooling season is coming. Here's a field-tested checklist for pre-season AC inspections, common summer failures to watch for, and how to document every visit so callbacks don't eat your margins.

Mar 24, 2026·8 min read
Business professional analyzing revenue growth charts on a laptop
Business Growth

How AI Documentation Boosts HVAC Revenue by $135K Per Technician

Most HVAC companies leave six figures on the table every year because technicians don't have time to document upsell opportunities. Here's how AI-powered documentation closes that gap.

Mar 10, 2026·6 min read
Field service worker in safety vest reviewing a checklist on a tablet
HVAC Tips

Reducing Callbacks by 15%: A Data-Driven Approach to Service Documentation

Callbacks cost HVAC companies an average of $312 per return visit. Here's how structured documentation cuts callback rates by 15% and protects your margins.

Feb 18, 2026·5 min read